Privacy and Data Protection Policy

1. GENERAL INFORMATION
This Privacy Policy regulates the processing of personal data of users (hereinafter, the “User”) who access, browse, or use the website www.terramusicevents.com (hereinafter, the “Website”).
Access to and use of the Website implies knowledge and acceptance of this Privacy Policy.

TERRA MUSIC & EVENTS, S.L. reserves the right to modify this Policy to adapt it to legislative developments, jurisprudential criteria, or sector practices. In these cases, the changes will be communicated with reasonable notice.

2. DATA CONTROLLER

  • Corporate name: TERRA MUSIC & EVENTS, S.L.
  • Address: Carrer Balmes, 205 6°2º, 08006, Barcelona
  • Email: info@terramusicevents.com
  • Telephone: 617 480 255

The controller guarantees compliance with current regulations on data protection, in particular Regulation (EU) 2016/679 (GDPR) and Organic Law 3/2018 (LOPDGDD).

3. CATEGORIES OF DATA PROCESSED
TERRA MUSIC & EVENTS, S.L. may process the following categories of data:

  • Identifying data: name and surname
  • Contact data: email and telephone
  • Economic data: billing and payment information
  • Professional data: in selection processes
  • Navigation data: IP address, cookies, and behavior on the Website

The data is provided directly by the User through forms, contracting of services, communications, or interaction with the Website.

4. PURPOSES OF THE PROCESSING
Personal data will be processed to:

  • Manage the contracting of services, ticket sales, and events
  • Manage payments, billing, and administrative obligations
  • Attend to queries, requests, or incidents
  • Manage personnel selection processes

Additionally, and provided that the User has given their express consent:

  • Send commercial communications related to events, concerts, festivals, and promotions
  • Send newsletters and relevant information about the events of TERRA MUSIC & EVENTS, S.L.
  • Perform statistical analysis and market research to improve the User’s experience

TERRA MUSIC & EVENTS, S.L. will not make automated decisions or profile without an adequate legal basis.

5. LEGAL BASIS FOR PROCESSING
The processing of data is based on:

  • The User’s consent
  • The execution of a contract or pre-contract
  • Compliance with legal obligations

Likewise, it may be based on legitimate interest for the improvement of services, fraud prevention, and internal analysis, always respecting the rights of the User.

6. DATA RETENTION
The data will be kept:

  • For the time necessary to fulfill the purpose for which they were collected
  • As long as there is a contractual or commercial relationship

Subsequently, they will be kept blocked during the legally established periods and securely deleted once these periods have ended.

7. RECIPIENTS OF THE DATA
The data may be communicated to:

  • Public administrations, when mandatory
  • Financial institutions for payment management

Likewise, providers providing services to TERRA MUSIC & EVENTS, S.L. (ticketing, mailing, hosting platforms, etc.) may access the data, acting as data processors under contracts guaranteeing compliance with the GDPR.

No international data transfers outside the European Economic Area are foreseen, except when an adequate level of protection is guaranteed in accordance with current regulations.

8. USER RIGHTS
The User may exercise at any time:

  • Right of access
  • Right to rectification
  • Right to erasure
  • Right to object
  • Right to restriction of processing
  • Right to data portability
  • Right to withdraw consent

They also have the right to file a claim with the Spanish Data Protection Agency (www.aepd.es) if they consider that the processing does not comply with current regulations.
To exercise your rights: info@terramusicevents.com

9. COMMERCIAL COMMUNICATIONS
The User can unsubscribe from commercial communications at any time:

  • Through the link provided in each communication
  • By sending an email to: info@terramusicevents.com

10. MANDATORY NATURE OF THE DATA
Fields marked as mandatory in the forms must be completed to properly process the User’s request.

The User guarantees that the data provided is true, accurate, and updated.

11. INFORMATION SECURITY
TERRA MUSIC & EVENTS, S.L. applies appropriate technical and organizational measures to ensure:

  • Data confidentiality
  • Data integrity
  • Data availability

These measures are applied taking into account the state of the art, the nature of the data, and the risks associated with the processing.

12. USE OF COOKIES
The Website uses its own and third-party cookies to improve the User’s experience. For more information, it is recommended to consult the Cookies Policy.

13. ACCEPTANCE OF THE PRIVACY POLICY
The User declares to have read and understood this Privacy Policy and accepts the processing of their data in accordance with its provisions.