{"id":14482,"date":"2022-02-14T11:39:39","date_gmt":"2022-02-14T10:39:39","guid":{"rendered":"https:\/\/festivaljardinsterramar.com\/?page_id=14482"},"modified":"2024-07-18T12:15:03","modified_gmt":"2024-07-18T11:15:03","slug":"faqs","status":"publish","type":"page","link":"https:\/\/festivalterramarcaixabank.com\/ca\/faqs\/","title":{"rendered":"Preguntes Freq\u00fcents"},"content":{"rendered":"<div class=\"fusion-fullwidth fullwidth-box fusion-builder-row-1 nonhundred-percent-fullwidth non-hundred-percent-height-scrolling\" style=\"background-color: #ffffff;background-position: center center;background-repeat: no-repeat;padding-top:0px;padding-right:0px;padding-bottom:0px;padding-left:0px;margin-bottom: 0px;margin-top: 0px;border-width: 0px 0px 0px 0px;border-color:#eae9e9;border-style:solid;\" ><div class=\"fusion-builder-row fusion-row\"><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-0 fusion_builder_column_1_1 1_1 fusion-one-full fusion-column-first fusion-column-last\" style=\"margin-top:0px;margin-bottom:0px;\"><div class=\"fusion-column-wrapper fusion-flex-column-wrapper-legacy\" style=\"background-position:left top;background-repeat:no-repeat;-webkit-background-size:cover;-moz-background-size:cover;-o-background-size:cover;background-size:cover;padding: 40px 0px 20px 0px;\"><style type=\"text\/css\"><\/style><div class=\"fusion-title title fusion-title-1 fusion-title-text fusion-title-size-one\" style=\"margin-top:0px;margin-bottom:20px;\"><h1 class=\"title-heading-left\" style=\"margin:0;color:#2d9363;\"><p style=\"text-align: left;\">Preguntes freq\u00fcents<\/p><\/h1><div class=\"title-sep-container\"><div class=\"title-sep sep-\" style=\"border-color:#e0dede;\"><\/div><\/div><\/div><div class=\"fusion-builder-row fusion-builder-row-inner fusion-row\"><div class=\"fusion-layout-column fusion_builder_column_inner fusion-builder-nested-column-0 fusion_builder_column_inner_1_1 1_1 fusion-one-full fusion-column-first fusion-column-last\" style=\"margin-top:0px;margin-bottom:20px;\"><div class=\"fusion-column-wrapper fusion-flex-column-wrapper-legacy\" style=\"background-position:left top;background-repeat:no-repeat;-webkit-background-size:cover;-moz-background-size:cover;-o-background-size:cover;background-size:cover;padding: 0px 0px 0px 0px;\"><style type=\"text\/css\">.fusion-accordian  #accordion-14482-1 .panel-title a .fa-fusion-box{ color: #ffffff;}.fusion-accordian  #accordion-14482-1 .panel-title a .fa-fusion-box:before{ font-size: 13px; width: 13px;}.fusion-accordian  #accordion-14482-1 .panel-title a{font-size:14px;}.fusion-accordian  #accordion-14482-1 .fa-fusion-box { background-color: #333333;border-color: #333333;}.fusion-accordian  #accordion-14482-1 .panel-title a:hover, #accordion-14482-1 .fusion-toggle-boxed-mode:hover .panel-title a { color: #a0ce4e;}.fusion-accordian  #accordion-14482-1 .panel-title .active .fa-fusion-box,.fusion-accordian  #accordion-14482-1 .panel-title a:hover .fa-fusion-box { background-color: #a0ce4e!important;border-color: #a0ce4e!important;}<\/style><div class=\"accordian fusion-accordian\"><div class=\"panel-group\" id=\"accordion-14482-1\" role=\"tablist\"><div class=\"fusion-panel panel-default\" role=\"tabpanel\"><div class=\"panel-heading\"><h4 class=\"panel-title toggle\"><a aria-expanded=\"false\" aria-selected=\"false\" aria-controls=\"0aafd2fd26ff350ae\" role=\"tab\" data-toggle=\"collapse\" data-parent=\"#accordion-14482-1\" data-target=\"#0aafd2fd26ff350ae\" href=\"#0aafd2fd26ff350ae\"><span class=\"fusion-toggle-icon-wrapper\" aria-hidden=\"true\"><i class=\"fa-fusion-box\" aria-hidden=\"true\"><\/i><\/span><span class=\"fusion-toggle-heading\">VENDA D'ENTRADES<\/span><\/a><\/h4><\/div><div id=\"0aafd2fd26ff350ae\" class=\"panel-collapse collapse \"><div class=\"panel-body toggle-content fusion-clearfix\">\n<h3>1.1 \u00bfCom puc adquirir la meva entrada?<\/h3>\n<p>Les entrades nom\u00e9s podran ser adquirides en punts de venda expressament autoritzats per l&#8217;Organitzaci\u00f3, en aquest cas www.festivaljardinsterramar.com i\u00a0Enterticket. L&#8217;Organitzaci\u00f3 no es fa responsable de les entrades que no s&#8217;hagin adquirit en els punts de venda oficials.<br \/>\nEls dies d&#8217;obertura del Festival tamb\u00e9 es podran adquirir entrades en la taquilla f\u00edsica situada en el propi recinte del Festival.<br \/>\nDavant qualsevol dubte sobre les seves entrades, pot contactar amb el Servei d&#8217;Atenci\u00f3 al Client de Enterticket a trav\u00e9s d&#8217;aquest <a href=\"https:\/\/www.enterticket.es\/?page=consultanos\"><strong>enlla\u00e7<\/strong><\/a>.<\/p>\n<\/div><\/div><\/div><div class=\"fusion-panel panel-default\" role=\"tabpanel\"><div class=\"panel-heading\"><h4 class=\"panel-title toggle\"><a aria-expanded=\"false\" aria-selected=\"false\" aria-controls=\"df2ca1c043d4fcdf3\" role=\"tab\" data-toggle=\"collapse\" data-parent=\"#accordion-14482-1\" data-target=\"#df2ca1c043d4fcdf3\" href=\"#df2ca1c043d4fcdf3\"><span class=\"fusion-toggle-icon-wrapper\" aria-hidden=\"true\"><i class=\"fa-fusion-box\" aria-hidden=\"true\"><\/i><\/span><span class=\"fusion-toggle-heading\">CONDICIONS DE COMPRA<\/span><\/a><\/h4><\/div><div id=\"df2ca1c043d4fcdf3\" class=\"panel-collapse collapse \"><div class=\"panel-body toggle-content fusion-clearfix\">\n<h3>2.1. Quan \u00e9s possible la devoluci\u00f3 de l\u2019entrada?<\/h3>\n<p>Les entrades no accepten canvis ni devolucions. No \u00e9s possible la devoluci\u00f3 ni canvi de les entrades adquirides una vegada realitzada la compra. No poder assistir a l\u2019espectacle o cometre un error en adquirir les entrades, no s\u00f3n motius que permetin la seva devoluci\u00f3.<\/p>\n<p>Nom\u00e9s es realitzar\u00e0 la devoluci\u00f3 de l&#8217;import de les entrades si es donen les circumst\u00e0ncies recollides a continuaci\u00f3:<br \/>\nEn cas de <strong>cancel\u00b7laci\u00f3 d&#8217;un concert<\/strong> (\u00e9s a dir, quan un concert s&#8217;anul\u00b7la i no s&#8217;estableix una nova data per a la seva celebraci\u00f3) l&#8217;Organitzaci\u00f3 es compromet a la devoluci\u00f3 de l&#8217;import d&#8217;aquesta entrada.<br \/>\nEn cas de <strong>modificaci\u00f3 substancial de l&#8217;esdeveniment<\/strong> (per exemple, canvi de data d&#8217;un concert), l&#8217;Organitzaci\u00f3 es compromet a la devoluci\u00f3 de l&#8217;import corresponent. No obstant aix\u00f2, si el client aix\u00ed ho prefereix, existir\u00e0 la possibilitat de, en lloc de sol\u00b7licitar directament la devoluci\u00f3 de l&#8217;import de l&#8217;entrada, mantenir l&#8217;entrada per a l&#8217;esdeveniment que ha estat subjecte de canvis en les mateixes condicions que l&#8217;adquirida, sense cap cost addicional.<br \/>\nEn qualsevol dels altres sup\u00f2sits establerts en la legislaci\u00f3 vigent, l&#8217;Organitzaci\u00f3 es compromet a la devoluci\u00f3 de l&#8217;import d&#8217;aquesta entrada.<br \/>\nNo obstant aix\u00f2, la cancel\u00b7laci\u00f3, total o parcial, de l&#8217;esdeveniment per causes de for\u00e7a major en cap cas donar\u00e0 lloc a la devoluci\u00f3 de l&#8217;import de l&#8217;entrada excepte en els casos en qu\u00e8 aix\u00ed s&#8217;estableixi legalment.<br \/>\nLes males condicions climatol\u00f2giques, sempre que el Festival es pugui celebrar amb normalitat, no donar\u00e0 dret a devoluci\u00f3 de l&#8217;entrada.<br \/>\nQualsevol altra despesa addicional originada per l&#8217;assist\u00e8ncia a un concert, com a allotjaments, vols, trens, gasolina, assegurances\u2026 en cas de cancel\u00b7laci\u00f3, anul\u00b7laci\u00f3 o modificaci\u00f3 substancial del Festival no s\u00f3n sufragats per l&#8217;Organitzaci\u00f3.<\/p>\n<p>En cas de cancel\u00b7laci\u00f3, anul\u00b7laci\u00f3 o modificaci\u00f3 substancial d&#8217;un concert del Festival, l&#8217;Organitzaci\u00f3 establir\u00e0 un per\u00edode de temps i una operativa determinats perqu\u00e8 el client pugui sol\u00b7licitar la devoluci\u00f3, conforme a la legislaci\u00f3, fora d&#8217;aquest termini no s&#8217;admetran les sol\u00b7licituds de reemborsament. Per a procedir a la devoluci\u00f3 indicada ser\u00e0 necessari acreditar que l&#8217;usuari ha adquirit una entrada del Festival.<\/p>\n<h3>2.2 \u00c9s possible sol\u00b7licitar la cessi\u00f3 de l&#8217;entrada a una altra persona o afegir algun complement?<\/h3>\n<p>S\u00ed. \u00c9s possible. Accedeix a aquest link per a poder sol\u00b7licitar-lo: <a href=\"https:\/\/venta.enterticket.es\/cambios\">https:\/\/venta.enterticket.es\/cambios<\/a><\/p>\n<\/div><\/div><\/div><div class=\"fusion-panel panel-default\" role=\"tabpanel\"><div class=\"panel-heading\"><h4 class=\"panel-title toggle\"><a aria-expanded=\"false\" aria-selected=\"false\" aria-controls=\"a711bdc5264b17a6c\" role=\"tab\" data-toggle=\"collapse\" data-parent=\"#accordion-14482-1\" data-target=\"#a711bdc5264b17a6c\" href=\"#a711bdc5264b17a6c\"><span class=\"fusion-toggle-icon-wrapper\" aria-hidden=\"true\"><i class=\"fa-fusion-box\" aria-hidden=\"true\"><\/i><\/span><span class=\"fusion-toggle-heading\">HORARIS<\/span><\/a><\/h4><\/div><div id=\"a711bdc5264b17a6c\" class=\"panel-collapse collapse \"><div class=\"panel-body toggle-content fusion-clearfix\">\n<h3><strong>3.1 Horaris<\/strong><\/h3>\n<p>20\u202fh. Obertura de portes a p\u00fablic en general.<br \/>\n20.30\u202fh a 21.30. Actuacions en la zona Village dels artistes del Talent Local del<strong> Cicle Imprescindible<\/strong>s.<br \/>\n22\u202fh. Concert en Auditori Principal.<br \/>\n24\u202fh. Finalitzaci\u00f3 concerto Auditori Principal.<br \/>\n00\u202fh a 1.30\u202fh. Post concert en el nou espai d&#8217;Oci <strong>OASI<\/strong> situat en el\u00a0<span class=\"hiddenSpellError\">Street<\/span>\u00a0<span class=\"hiddenSpellError\">Food<\/span>\u00a0del Vial Principal del Festival amb DJ i m\u00fasica ambient.<br \/>\n<span class=\"hiddenGrammarError\">02h<\/span><span class=\"hiddenGrammarError\">\u00a0.<\/span>\u00a0Tancament dels Jardins.<\/p>\n<\/div><\/div><\/div><div class=\"fusion-panel panel-default\" role=\"tabpanel\"><div class=\"panel-heading\"><h4 class=\"panel-title toggle\"><a aria-expanded=\"false\" aria-selected=\"false\" aria-controls=\"1d1b408b2d00da5e6\" role=\"tab\" data-toggle=\"collapse\" data-parent=\"#accordion-14482-1\" data-target=\"#1d1b408b2d00da5e6\" href=\"#1d1b408b2d00da5e6\"><span class=\"fusion-toggle-icon-wrapper\" aria-hidden=\"true\"><i class=\"fa-fusion-box\" aria-hidden=\"true\"><\/i><\/span><span class=\"fusion-toggle-heading\">ACC\u00c9S Al RECINTE<\/span><\/a><\/h4><\/div><div id=\"1d1b408b2d00da5e6\" class=\"panel-collapse collapse \"><div class=\"panel-body toggle-content fusion-clearfix\">\n<h3>4.1. El Festival disposa de mesures extraordin\u00e0ries per a l&#8217;actual situaci\u00f3 sanit\u00e0ria?<\/h3>\n<p>L&#8217;entrada al recinte implica acceptar les normes higi\u00e8nic sanit\u00e0ries, marcades per la Generalitat de Catalunya, en vigor en el moment de la celebraci\u00f3 de cada esdeveniment.<\/p>\n<h3>4.2. Puc portar l&#8217;entrada en el m\u00f2bil i no impresa?<\/h3>\n<p>Per descomptat, pots descarregar les teves entrades en pdf en el teu m\u00f2bil o b\u00e9 descarregar els e-tiquets i afegir-los a la teva app de PassWallet i presentar-les en el teu tel\u00e8fon. No s&#8217;acceptaran fotografies ni captures de pantalla.<\/p>\n<h3>4.3. Si ja ha comen\u00e7at el concert, puc entrar al recinte?<\/h3>\n<p>Una vegada comen\u00e7at l&#8217;espectacle, les portes romanen obertes fins a 15 minuts abans de la finalitzaci\u00f3 de l&#8217;esdeveniment.<br \/>\nNo obstant aix\u00f2, pot haver-hi excepcions en determinats esdeveniments en els quals l&#8217;acc\u00e9s una vegada iniciat el xou pugui entorpir el desenvolupament d&#8217;aquest.<\/p>\n<h3>4.4. Puc sortir del recinte?<\/h3>\n<p>S\u00ed, per\u00f2 una vegada que surts no podr\u00e0s tornar a entrar perqu\u00e8 la teva entrada perd la seva validesa.<\/p>\n<h3>4.5.Hi ha control de seguretat per a accedir al recinte?<\/h3>\n<p>Si, abans d&#8217;entrar al recinte, el nostre equip de seguretat revisar\u00e0 les bosses i motxilles i vigilar\u00e0 que no s&#8217;introdueixen objectes perillosos i no permesos.<\/p>\n<h3>4.6. Puc accedir al recinte amb menjar o beguda?<\/h3>\n<p>No est\u00e0 perm\u00e8s l&#8217;acc\u00e9s amb menjars o begudes procedents de l&#8217;exterior del recinte, amb les seg\u00fcents excepcions:<br \/>\n&#8211; En el cas de la beguda, si es permet l&#8217;acc\u00e9s amb aigua, per\u00f2 sempre en env\u00e0s de pl\u00e0stic sense tap i amb capacitat no superior a 50cl. No est\u00e0 perm\u00e8s l&#8217;acc\u00e9s amb begudes alcoh\u00f2liques ni envasos de cristall.<br \/>\n&#8211; En el cas del menjar, si es permet l&#8217;acc\u00e9s d&#8217;aliments per a casos especials i justificats d&#8217;al\u00b7l\u00e8rgies o intoler\u00e0ncies o menjar per a beb\u00e8s.<\/p>\n<h3>4.7. Est\u00e0 perm\u00e8s fumar?<\/h3>\n<p>No est\u00e0 perm\u00e8s fumar dins de l&#8217;Auditori on se celebren els concerts.<\/p>\n<\/div><\/div><\/div><div class=\"fusion-panel panel-default\" role=\"tabpanel\"><div class=\"panel-heading\"><h4 class=\"panel-title toggle\"><a aria-expanded=\"false\" aria-selected=\"false\" aria-controls=\"28bf702a23cd7b0f1\" role=\"tab\" data-toggle=\"collapse\" data-parent=\"#accordion-14482-1\" data-target=\"#28bf702a23cd7b0f1\" href=\"#28bf702a23cd7b0f1\"><span class=\"fusion-toggle-icon-wrapper\" aria-hidden=\"true\"><i class=\"fa-fusion-box\" aria-hidden=\"true\"><\/i><\/span><span class=\"fusion-toggle-heading\">COM ARRIBAR<\/span><\/a><\/h4><\/div><div id=\"28bf702a23cd7b0f1\" class=\"panel-collapse collapse \"><div class=\"panel-body toggle-content fusion-clearfix\">\n<h3>5.1 Quina \u00e9s la direcci\u00f3 del recinte?<\/h3>\n<p>Festival Jardins Terramar<br \/>\nCarrer de Cristobal Col\u00f3n, s\/n (cantonada carrer d&#8217;Isaac Peral)\u2013 08870 Sitges &#8211; Barcelona<\/p>\n<h3>5.2 Disposen de p\u00e0rquing?<\/h3>\n<p>No, als carrers adjacents al Festival, es pot estacionar sense problema.<\/p>\n<\/div><\/div><\/div><div class=\"fusion-panel panel-default\" role=\"tabpanel\"><div class=\"panel-heading\"><h4 class=\"panel-title toggle\"><a aria-expanded=\"false\" aria-selected=\"false\" aria-controls=\"2b0acb19174cf4ed9\" role=\"tab\" data-toggle=\"collapse\" data-parent=\"#accordion-14482-1\" data-target=\"#2b0acb19174cf4ed9\" href=\"#2b0acb19174cf4ed9\"><span class=\"fusion-toggle-icon-wrapper\" aria-hidden=\"true\"><i class=\"fa-fusion-box\" aria-hidden=\"true\"><\/i><\/span><span class=\"fusion-toggle-heading\">ON MENJAR<\/span><\/a><\/h4><\/div><div id=\"2b0acb19174cf4ed9\" class=\"panel-collapse collapse \"><div class=\"panel-body toggle-content fusion-clearfix\">\n<h3>6.1 Hi ha algun lloc on menjar dins del recinte?<\/h3>\n<p>S\u00ed, comptem amb diverses zones de *restauraci\u00f3 dins del Festival: una zona de Street food, el Village Experience i el Village. I tota aquesta ofereix culin\u00e0ria diversa i de qualitat, est\u00e0 confeccionada per l&#8217;empresa gastron\u00f2mica del Territori <strong>CAL\u00a0BLAY<\/strong>.<\/p>\n<p><a href=\"https:\/\/festivalterramarcaixabank.com\/ca\/gastronomia\/\">+ INFORMACI\u00d3<\/a><\/p>\n<\/div><\/div><\/div><div class=\"fusion-panel panel-default\" role=\"tabpanel\"><div class=\"panel-heading\"><h4 class=\"panel-title toggle\"><a aria-expanded=\"false\" aria-selected=\"false\" aria-controls=\"fd02df3928a53175a\" role=\"tab\" data-toggle=\"collapse\" data-parent=\"#accordion-14482-1\" data-target=\"#fd02df3928a53175a\" href=\"#fd02df3928a53175a\"><span class=\"fusion-toggle-icon-wrapper\" aria-hidden=\"true\"><i class=\"fa-fusion-box\" aria-hidden=\"true\"><\/i><\/span><span class=\"fusion-toggle-heading\">INFORMACI\u00d3 DE MENORS<\/span><\/a><\/h4><\/div><div id=\"fd02df3928a53175a\" class=\"panel-collapse collapse \"><div class=\"panel-body toggle-content fusion-clearfix\">\n<h3>7.1. Poden accedir menors al recinte?<\/h3>\n<p>Els menors de 16 anys nom\u00e9s podran accedir al recinte acompanyats d&#8217;un adult, presentant l&#8217;autoritzaci\u00f3 signada amb les dades de tots dos. Pots descarregar l&#8217;autoritzaci\u00f3 aqu\u00ed.<\/p>\n<h3>7.2. Els nens han d&#8217;adquirir entrada per a poder accedir al recinte?<\/h3>\n<p>A causa de la normativa vigent, tots els assistents al concert hauran d&#8217;adquirir entrada, inclosos nens i adults, independentment de l&#8217;edat i de si ocupen butaca o no.<\/p>\n<h3>6.3 Hi ha tarifa especial per a nens?<\/h3>\n<p>No existeix preu especial ni descompte per a nens.<\/p>\n<\/div><\/div><\/div><\/div><\/div><div class=\"fusion-clearfix\"><\/div><\/div><\/div><\/div><div class=\"fusion-clearfix\"><\/div><\/div><\/div><\/div><\/div>\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"100-width.php","meta":[],"_links":{"self":[{"href":"https:\/\/festivalterramarcaixabank.com\/ca\/wp-json\/wp\/v2\/pages\/14482"}],"collection":[{"href":"https:\/\/festivalterramarcaixabank.com\/ca\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/festivalterramarcaixabank.com\/ca\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/festivalterramarcaixabank.com\/ca\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/festivalterramarcaixabank.com\/ca\/wp-json\/wp\/v2\/comments?post=14482"}],"version-history":[{"count":14,"href":"https:\/\/festivalterramarcaixabank.com\/ca\/wp-json\/wp\/v2\/pages\/14482\/revisions"}],"predecessor-version":[{"id":17218,"href":"https:\/\/festivalterramarcaixabank.com\/ca\/wp-json\/wp\/v2\/pages\/14482\/revisions\/17218"}],"wp:attachment":[{"href":"https:\/\/festivalterramarcaixabank.com\/ca\/wp-json\/wp\/v2\/media?parent=14482"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}